Terms of Service

OVERVIEW:

This website is operated by TRI-FIT Athletic. Throughout the site, the terms “we”, “us” and “our” refer to TRI-FIT Athletic. TRI-FIT Athletic offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall TRI-FIT Athletic, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless TRI-FIT Athletic and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@tri-fitathletic.com.

 

SHIPPING

Shipping & Returns Policy

At TRI-FIT, we’re passionate about delivering premium triathlon gear that helps you perform at your best, and we know how exciting it is to await the arrival of your new products. We aim to make your shopping experience smooth, efficient, and enjoyable from start to finish. To ensure everything goes perfectly, please take a moment to read through our detailed shipping and returns policy. It’s designed to provide clear guidance and support, so you can shop with confidence and get back to focusing on what matters most—your training and racing goals.

Shipping Policy

Processing Times

We aim to process orders within two working days (excluding weekends and holidays). During peak periods or sales events, processing may take longer, and we appreciate your patience. You will be notified via email once your order has been dispatched.

We recommend placing your order well in advance of your race to ensure you have time to test your gear and make any necessary exchanges. As the old adage goes, "nothing new on race day!" This way, you can feel confident and fully prepared when it’s time to compete.

Shipping Services

• All orders are dispatched from the UK. For UK mainland deliveries, we use EVRI, which typically delivers within 1-3 working days. For international orders, customers can choose from three shipping options at checkout, with delivery times varying based on destination and service selected. Estimated shipping times are displayed at checkout for your convenience.

Courier Contact for Delivery Issues

• After your order is shipped, you will receive tracking information via email. If you encounter any delivery issues, we recommend contacting the courier directly, as they can often provide the quickest resolution. Details for contacting the courier will be included in your tracking information.
• If the courier cannot resolve your issue, please reach out to our customer service team at orders@tri-fitathletic.com. We are committed to supporting you and will assist in any way we can to ensure your order is delivered.

Delayed Deliveries, Lost, Stolen & Missing Packages

• Responsibility & Due Process: While we strive to meet the estimated delivery times, there may be delays due to factors beyond our control, such as customs processing, courier disruptions, severe weather, or other unforeseen circumstances.  TRI-FIT is not liable for such delays, but we will help you track and resolve any delivery issues to the best of our ability.
• TRI-FIT is not responsible for packages that are lost, stolen, or missing once they have been dispatched. We will work with you and the courier to resolve the situation, but due process must be followed, both in line with  TRI-FIT’s terms and the shipping company's policies. Packages will only be eligible for a refund or exchange after 30 days have elapsed from the dispatch date, and once all necessary investigations have been completed.
• Package Marked as Delivered: If your package is marked as delivered, but you have not received it, please:
  1. Thoroughly check your property, including your designated safe place, porch, garden, mailbox, and other secure locations where the package may have been left.
  2. Ask your neighbors if they have accepted the package on your behalf.
  3. Contact the courier directly and request GPS tracking details or proof of delivery. The courier can often provide a delivery photo or confirm the exact location where the package was left.
• Reporting Missing Packages: If you still cannot locate your package after following these steps, please contact the courier for further assistance. If the issue is not resolved, reach out to us at orders@tri-fitathletic.com. We will do our best to support you, but please note that refunds or exchanges are subject to our policy and the completion of any courier investigations.
• Return to Sender:  TRI-FIT does not accept returned packages marked as "return to sender" due to customs charges, incorrect addresses, or missed delivery attempts. Refunds will not be issued in such cases, and any additional return shipping fees may be deducted from your refund if an exception is made.
• Refunds & Original Shipping Costs: In cases where a refund is approved for a lost or missing package, the refund will be issued minus the original shipping cost. Shipping charges are non-refundable, except when an item is returned due to a verified defect or error on our part.

Import Duties, Taxes & Customs Clearance

• For international orders, local import duties, taxes, or customs fees may apply and are not included in our shipping rates. These charges are the responsibility of the customer, and  TRI-FIT has no control over them. We cannot predict what they may be, as they are determined by local customs authorities.
• TRI-FIT will not modify the order value on shipping documents to reduce customs fees, as this violates UK law. If you are unsure about possible fees, please contact your local customs office before placing your order. We also cannot accept returns due to customs objections or failed clearance.

Address Changes & Incorrect Information

• Please ensure that your shipping address is accurate when placing your order. If you need to update your address, contact us immediately. Once an order has been dispatched, we cannot alter the address, and any address changes must be managed directly with the courier.
• TRI-FIT is not responsible for packages lost or undelivered due to incorrect or incomplete shipping addresses provided by the customer.

Shipping Rate Adjustments

• TRI-FIT reserves the right to modify shipping rates, carriers, or providers at any time without notice. Any changes will be reflected at checkout.

Returns, Refunds & Exchanges Policy

We hope you love your TRI-FIT products, but if you need to return or exchange an item, please follow the guidelines below:

Returns Eligibility

• Products can be returned within 30 days of delivery if they are unused, unwashed, and in their original packaging with tags intact. To qualify for a refund or exchange, items must be in the same condition as when you received them.
• For hygiene reasons, certain items (such as swimwear and goggles) can only be returned if they are in their original, unopened packaging, unless there is a verified manufacturer's defect.
• Returns are only accepted for purchases made directly through the  TRI-FIT website. If you bought your product from a third-party retailer, please refer to their return policy.

Non-Returnable Items

• Items that show signs of use, have been damaged by external factors (e.g., friction from race belts, saddles, or Velcro), or have undergone improper care are not eligible for returns or exchanges. General wear and tear, including fabric pilling, is not considered a defect.
• We do not accept returns for sale items, items bought during clearance events, or those labeled as "final sale."

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a verified defect or error on our part. We strongly recommend using a trackable shipping service for returns, especially for items over £75, to ensure they reach us safely.

Refunds

• Once your return is received and inspected, we will notify you of its approval or denial. If approved, refunds will be processed back to the original payment method within 14 days. You will receive an automatic confirmation email once the refund is processed. Original shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect item.
• If your refund request is denied, we will inform you via email, providing detailed reasons for the decision. Declined refunds may include items returned after the 30-day window, used products, or those not in original condition.

Late or Missing Refunds

• Refunds may take several days to appear in your account, depending on your bank or payment provider. If you have not received your refund after 10 working days from our confirmation, please contact orders@tri-fitathletic.com.

Exchanges for Wrong Size

• If you need to exchange an item due to sizing, please request a return within 30 days of delivery. Products must be in unused, unwashed condition, with original packaging intact. Include a note in your return request specifying the size you need. Return shipping costs are the customer's responsibility, and exchanges will only be shipped after the returned item is inspected and approved.  TRI-FIT covers the cost of shipping the exchange to you.

International Returns

• TRI-FIT is based in the UK, and all returns must be sent to our UK office. Shipping costs for international returns are the responsibility of the customer. We do not cover customs fees, and packages should not be marked "return to sender" if rejected at customs. Failure to comply with customs regulations may result in the package being destroyed or returned at the customer’s expense.
• Please mark the package as a customer return or exchange. If TRI-FIT have to pay to release a package from UK customs, you will only be issued your refund once we have followed due process and been reimbursed for this payment, this can take up to 21 days. If TRI-FIT are unable to recuperate this payment it will be deducted from any refund.

Warranty & Crash Replacement Service

• Our products are crafted to high-performance standards and come with a warranty against manufacturing defects. For more details on what constitutes a defect and how to file a warranty claim, please refer to our Warranty Policy. Damage caused by misuse, improper care, or external factors is not covered by our warranty.
• If your  TRI-FIT gear has been damaged in a crash, we offer a crash replacement service. Customers can purchase the same item at a 50% discount if they provide images verifying the damage.

How to Submit a Return Request

1. Log in to your  TRI-FIT account on our website and use the return request form.
2. Select the order and items you wish to return, specify the reason, and add any relevant notes (e.g., desired size for exchanges).
3. Submit your request. You will receive an email with instructions if your request is approved. If declined, you will receive an email with the reason for the denial.

Contact Information

• For any questions or assistance with shipping, returns, or warranties, please contact us at orders@tri-fitathletic.com. At  TRI-FIT, we are committed to excellent customer service and will always do our best to support you in resolving any issues.

RETURNS

We are delighted that you have decided to buy a TRI-FIT product and thank you for your business, however, we understand that sometimes the products aren't quite right for whatever reason. If this is the case please follow the instructions below and we will try to help in the best possible way.

Please find below our TRI-FIT Return, Refund, and Exchange policy, along with instructions on how to request a return at the bottom of the page.

Returns:
Our policy lasts 30 days. If 30 days have elapsed since delivery of your purchase, we can’t offer you a refund or exchange.

To be eligible for a refund or exchange, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. The best form of this is to print your purchase confirmation email and the include it with your return.

There are certain situations where refunds and exchanges are not granted.

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• The item has been used or unwashed.
• Any item that is returned more than 30 days after delivery.
• The item was sold in a sale

Refunds:
Once you have requested a return, the return has been approved, and the returned item is received and inspected, we will approval or decline your refund based on our return and refund policy.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive an automatically generated email once the refund is processed. If you are declined we will notify you via email and give reasons for the decline. Any refund will be minus the original shipping cost. 

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, or payment provider, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us after 10 working days have elapsed at orders@tri-fitathletic.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange your order for the same item due to it arriving damaged or defective please make a note of this in your return request.

Wrong size:
Items may be exchanged within 30 days if they are the wrong size. If your item is the wrong size please request a return immediately. In the note section of the return request let us know what size you wish to exchange for. The item must be returned to us in an unused, unwashed condition and in the original packaging with a print out of your order confirmation email inside. Once we receive the item and have inspected it, we will then be able to send the correct size if your exchange has been approved. If you exchange is declined we will contact you via email with the reason for the decline. All return shipping is at the customers expense.

International Returns:
TRI-FIT is based in the UK. Returns can only be sent to the UK office. Please use the return request function in your account by following the instruction at the bottom of this page to inform us of your return. Shipping costs are at the customers expense. We cannot accept returns due to objections with customs charges and orders cannot be returned to sender.

Shipping:

To return your product, you should first use our return request form in your account to request a return, once approved, mail your product to: TRI-FIT Athletic, 4 Deighton Drive, Wetherby, West Yorkshire, England, LS22 7AE.

If your return request is declined please do not send you item back to TRI-FIT as you will not receive a refund or exchange.

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

How to submit a Return Request

1. Click on the word Account in the top right corner of the TRI-FIT website header, or click HERE to access the account login page. 
2. In the Email field, enter your email address, then click Continue.
3. In your email account, open the email sent from TRI-FIT and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter the six-digit verification code.
5. Click the order that you wish to submit the return request for.
6. If you order has more than one item, the select the items that you want to return. 
7. Select a return reason and add a note for us. Include details of why you wish to return the item and details of any exchange you wish to make.
8. Click Request Return.

If your request is approved, you will receive an email with instructions on how to return your item. If your request is declined you will receive an email with information on why it was declined.