CONTACT TRI-FIT
We always love hearing from our customers and community.
Whether you have a question about sizing, product recommendations, an existing order, shipping, warranty support, or anything else, our team is here to help.
To ensure your enquiry reaches the correct department as quickly and efficiently as possible, we kindly ask that all enquiries are submitted using the contact form below.
Our customer support team reviews messages throughout the working week and aims to respond to all enquiries as quickly as possible.
HOW WE CAN HELP
Our team can assist with:
- Product recommendations and sizing advice
- Order updates and shipping enquiries
- Returns and exchanges
- Warranty and product support
- Crash replacement enquiries
- Distributor and wholesale enquiries
- Partnerships, affiliates, and sponsorship opportunities
- General TRI-FIT support
RESPONSE TIMES
We aim to respond to all enquiries within 1–2 working days.
Please note that response times may be slightly longer during:
- New product launches
- Promotional and sale periods
- Public holidays and weekends
To help us assist you faster, please avoid sending multiple messages regarding the same enquiry.
BEFORE CONTACTING US
You may find the answer you need within our Customer Care pages, including:
- Shipping & Returns
- Warranty Information
- Crash Replacement
- Tri-Suit Care Guide
- Goggle Care Guide
- Sizing Information
WARRANTY & PRODUCT SUPPORT
TRI-FIT products are designed for high performance using premium technical materials and fabrics.
If you are contacting us regarding a potential product issue, please include:
- Your order number
- Clear images of the issue
- A brief explanation of the problem
This helps our team review and resolve enquiries as efficiently as possible.
SHIPPING & DELIVERY
For shipping-related enquiries, please include your order number and any tracking information you have received.
Please note that international duties, taxes, customs delays, and courier-related issues remain outside of TRI-FIT’s direct control once an order has shipped.
THANK YOU
Thank you for supporting TRI-FIT.
We genuinely appreciate every athlete, customer, and supporter who chooses the brand. Our goal remains simple — to deliver premium performance products backed by honest support and exceptional service.
#ruTRIFIT
STRENGTH. ENDURANCE. PERFORMANCE.
